1. Why Marketing Matters to You
2. Strategic Planning
3. The Global Environment
PART TWO Understanding Your Customer
4. Consumer Behavior
5. Marketing Research
6. Product Development
7. Segmentation, Targeting, and Positioning
PART THREE Reaching Your Customer
8. Promotional Strategies
9. Personal Selling
10. Supply Chain and Logistics Management
13. Digital and Social Media Marketing
PART FOUR Responding to Your Customer
15. Customer Relationship Management
16. Social Responsibility and Sustainability
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